IBM i Automation for Insurance
Adjusters file reports from the field. Agents submit policy change requests by email. Renewal packets arrive in bulk. Your back-office staff re-keys every claim detail, policy change, and coverage update into IBM i (AS/400) claims management screens. LegacyBridge automates that entire workflow — reading insurance documents with AI and entering data directly into your AS/400 via TN5250. No legacy system changes. No integration project.
The Problem
Insurance operations depend on IBM i for policy administration, claims management, and underwriting. Adjusters and agents submit paper reports, PDF claim forms, and emailed policy change requests. Back-office processors manually re-key claim numbers, policy numbers, dates of loss, coverage codes, claimant details, and settlement amounts into AS/400 screens.
Volume is unpredictable. A single weather event can multiply claims intake tenfold overnight. Renewal seasons create predictable but overwhelming surges. Hiring and training temporary staff for IBM i data entry takes weeks — by the time they're productive, the surge has passed. The backlog erodes customer satisfaction, delays settlements, and increases E&O exposure.
How It Works
- 01
Claims and policy documents arrive
Adjuster reports, claim forms, policy change requests, and renewal packets are received via email, scanned mail, or agent portal. LegacyBridge accepts PDFs, scans, photos, and faxes.
- 02
AI extracts insurance-specific fields
AI vision reads the full document and extracts policy numbers, claim amounts, dates of loss, coverage codes, claimant names, adjuster notes, and loss descriptions. It understands insurance document layouts without pre-configured templates.
- 03
Agent navigates IBM i and enters data via TN5250
The agent connects to your IBM i over TN5250, navigates claims management menus, and enters extracted data into the correct fields. It handles multi-screen workflows, field validation, and screen-specific formatting rules.
- 04
Human review on ambiguous or high-value claims
Claims above a configurable dollar threshold, fields with low extraction confidence, or documents with ambiguous information are routed to a human reviewer before any data is committed.
What You Get
Surge Capacity
Handle catastrophe-driven claims spikes and renewal season volume without hiring temporary staff. LegacyBridge scales processing instantly — from 50 claims a day to 5,000.
Audit-Ready Trail
Every entry is recorded with a SHA-256 cryptographic hash chain. Each data point is traceable to its source document, extraction confidence score, and exact screen state at entry time.
Policy Accuracy
AI cross-validates extracted policy numbers and dates against document context. Catches transposition errors, expired policy references, and mismatched claimant details before they reach your system.
See It on Your IBM i
Show us your claims management screen. We'll demonstrate LegacyBridge processing a real claim document in 15 minutes.
Book a Demo